Because all of our products are handmade, they may vary slightly.
Our products are not animal proof. They can be torn and chewed. We are not responsible for any damage caused by your pet.
Do not leave your pet unattended while wearing our products. Make sure to monitor your fur babies while they are wearing any of our bandanas and accessories! The snaps and logo tag on bandanas can become a choke hazard! Take off the product if they seem uncomfortable or irritated. Callie's Boulevard is not responsible for any damage due to misuse.
Our current processing time for bandanas is 1-2 weeks (from date of order to ship date)! Any custom orders of treat jars, mugs, and other items might take up to 2-3 weeks! We try to get orders out as soon as possible but please keep in mind that ALL of our items are handmade and made to order by one person!
Once you place your order, we will work on it as soon as we can. You will not get an email update until we create your shipping label (it is ready to be mailed out).
We do not accept returns due to the fact that our items are handmade and made to order for you! We provide detailed sizing charts and information under our "Size Guide" tab in the header. Please make sure you choose the right size for bandanas and the correct spelling for all custom/ personalized items!
Exchange Policy:At this current time we do not accept exchanges since everything is made to order for you BUT we may exchange your items if you receive damaged products. Please email us at firstname.lastname@example.org with photos and a detailed explanation. If we accept the exchange, you are responsible for the postage costs for sending back your item. Once we receive the item, we can process your exchange for another item and we will take care of the shipping costs of the outgoing package.
Shipping time and costs will vary depending on the service that you choose at checkout. Please make sure that your shipping address is correct before placing your order. In the case that it is not, email us as soon as possible so we can change it on our end before mailing it out.
Once the package is given to the post office, we rely on the mail service to deliver your package within the time frame. Delays may happen due to weather or other circumstances so please keep that in mind when placing an order.
If there are any questions or concerns, please email us email@example.com. But please note, Callie's Boulevard is not responsible for lost or stolen package and they cannot be replaced.